Terms & Conditions

Effective date: 1 April 2026.

Last updated: 1 April 2026.

By registering an account with LolaJack Casino or by using our website, games, or services in any capacity, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use LolaJack Casino or any of its features.

1. Eligibility and account creation

1.1 You must be at least 18 years of age and legally permitted to gamble in your jurisdiction to register an account or to play at LolaJack Casino. By creating an account you confirm that you meet this minimum age requirement and that all information you provide is true, accurate, complete, and up to date.

1.2 You may only hold one personal player account. Creating multiple accounts, using aliases, or sharing login details with another person is strictly prohibited and may be treated as a breach of these terms.

1.3 You may not register or use an account on behalf of any third party, including relatives or friends, unless you are authorised in writing by LolaJack Casino and local law permits such representation.

1.4 You may not use our services if you are or have been self‑excluded from gambling via GamStop or any other national or regional self‑exclusion scheme. If you become self‑excluded during the term of these conditions, you must cease using LolaJack Casino immediately, and we reserve the right to close your account and withhold any winnings.

1.5 You may not use LolaJack Casino if you are employed by a gambling operator, work for a gambling‑sector regulator, or are otherwise restricted by applicable law or internal policy from participating in gambling activities.

2. Account rules and responsibilities

2.1 Account registration. To create an account you will be required to provide your full legal name, date of birth, email address, mobile number, and a valid address within a jurisdiction that permits real‑money gambling. You may also be required to provide additional information for identity, age, and address verification in accordance with anti‑money‑laundering and regulatory requirements.

2.2 Identity verification. We reserve the right to request copies of valid identification documents (such as a passport, driving licence, or national ID card), proof of address, and where relevant, proof of source of funds or affordability. Failure to provide requested documents within a reasonable time may result in the suspension or closure of your account and the withholding of any winnings.

2.3 Login and security. You are responsible for maintaining the confidentiality of your account login details, including your username, password, and any two‑factor authentication credentials. You must not share these details with any other person.

2.4 Unauthorized access. If you suspect that your account has been accessed by an unauthorized person, you must notify us immediately via email at [email protected]. We will take appropriate steps to secure your account, but you acknowledge that we are not liable for any losses incurred prior to your notification.

2.5 Account suspension and closure. We may suspend or close your account at any time, with or without notice, where we reasonably believe:

the account is being used for fraudulent, abusive, or illegal purposes;.
the account has been used in breach of these terms;.
there is a risk of money‑laundering, fraud, or other financial crime;.
you no longer meet the age or eligibility requirements;.
you have been self‑excluded under GamStop or a similar scheme;.
you have engaged in bonus abuse or other exploitative behaviour.

2.6 Closing your account. If you wish to close your account permanently, you may submit a request via the support email and we will process it in accordance with regulatory and security requirements. Any remaining funds will be returned to you using the payment method used for your last deposit, subject to any applicable fees and regulatory checks.

3. Deposits, withdrawals, and payment methods

3.1 Permitted payment methods. In the United Kingdom, you may make deposits using the following payment methods (where available and supported by your country and bank):

Visa and Mastercard debit and credit.

Apple Pay.
Google Pay.
Bank.

3.2 Deposits. Deposits are subject to minimum and maximum limits, which may vary by payment method and by your account history. These limits are clearly displayed on the deposit page and may be amended from time to time.

3.3 Processing times. Deposits are generally processed instantly, but the exact timing may depend on your bank or payment provider. In some cases, additional verification checks may delay the availability of funds.

3.4 Withdrawals. Withdrawals are processed in the order in which they are received, subject to applicable security and anti‑money‑laundering checks. You may be required to provide updated identification or proof of address before a withdrawal is approved.

3.5 Withdrawal limits and methods. Withdrawal methods correspond where possible to your chosen deposit method. We may impose daily, weekly, or monthly withdrawal limits to comply with responsible gambling and anti‑money‑laundering obligations. Where a payment provider cannot be used for withdrawal, funds may be returned via an alternative approved method.

3.6 Fees and currency. All transactions are processed in British pounds sterling (GBP). Third‑party payment providers may charge their own fees, which are not controlled by LolaJack Casino. You agree that you will bear any such fees and that you are responsible for ensuring that your chosen payment method allows gambling‑related transactions.

4. Bonuses, promotions, and wagering

4.1 General bonus rules. Bonuses, promotions, and offers are subject to these terms and to any additional terms specified in the individual promotion or bonus description. You must read and understand those terms before accepting any bonus.

4.2 Bonus eligibility. Bonuses may only be claimed by eligible players who meet the specified criteria, such as:

minimum deposit amount;.
first‑time deposit or first‑time registration;.
use of a specific bonus code;.
country of residence.

4.3 Wagering requirements. All bonuses are subject to clear and fair wagering requirements. These requirements will be stated in the promotion details and indicate how many times you must wager the bonus amount (and sometimes the bonus plus deposit) before any winnings can be withdrawn. For example, a typical requirement might be “40x the bonus amount” before withdrawal.

4.4 Game weighting. Different games contribute differently towards wagering requirements. For example:

slots may contribute 100%;.
table games may contribute a lower percentage or zero;.
certain games may be excluded entirely from bonus play.

4.5 Stake restrictions. When using bonus funds, you may be subject to maximum stake limits per spin or per bet. Wagering above these stakes may invalidate your bonus and any associated winnings.

4.6 Bonus abuse. Any pattern of behaviour designed to exploit bonuses, promotions, or games in a way that is contrary to the spirit of fair play may be treated as bonus abuse and may result in:

forfeiture of bonus funds;.
forfeiture of winnings attributed to the bonus;.
suspension or closure of your account.

4.7 Withdrawal of bonus winnings. Winnings from bonus funds cannot be withdrawn until the bonus and any associated wagering requirements have been fully met. If you request a withdrawal before meeting these requirements, we may:

cancel the bonus and any associated winnings;.
require you to continue playing until the requirements are met.

4.8 Free spins and other incentives. Free spins, cashback offers, reload bonuses, and similar incentives are subject to the same principles of fair wagering, game weighting, and abuse rules. Any specific terms attached to these offers will be clearly stated alongside the promotion.

5. Responsible gambling and player protection

5.1 Age and eligibility. Gambling is strictly reserved for adults aged 18 and over. We comply with UK Gambling Commission requirements on age and identity verification and will not knowingly permit underage gambling. If we discover that an account is held by a person under 18, we will close the account and may withhold any winnings.

5.2 Self‑exclusion via GamStop. As a UK‑licensed operator, we are integrated with GamStop, the national online self‑exclusion register. If you register with GamStop, you will automatically be excluded from LolaJack Casino for the chosen period. During any self‑exclusion period, you must not attempt to register or play under any other account or name.

5.3 Deposit limits. You may set daily, weekly, or monthly deposit limits on your account. These limits are designed to help you manage your gambling and may be reduced or increased at any time, subject to minimum limits and regulatory requirements.

5.4 Loss limits and session limits. You may also set loss limits and session time limits to control how much you can spend and how long you can play in a given period. These limits will be enforced automatically and may only be adjusted or removed in accordance with regulatory and internal policies.

5.5 Reality checks and reminders. We may provide periodic reminders or “reality checks” during your play sessions to show how long you have been gambling and how much you have spent. These are designed to help you stay in control and to reflect current UK Gambling Commission expectations.

5.6 Cooling‑off periods. You may request a temporary cooling‑off period of a specified duration (for example 7, 30, or 60 days) during which you will not be able to log in or gamble. During this period your account will remain in place but will be inaccessible.

5.7 Self‑assessment and help resources. If you are concerned about your gambling, you should consider taking a self‑assessment test or speaking to a professional gambling support organisation. We provide clear links and information on responsible gambling tools and helplines.

5.8 External support services. If you feel you may have a problem with gambling, you may contact the following organisations (for UK players):

GamCare: 0808 8020 133 (free helpline).
GamStop: national online self‑exclusion.
BeGambleAware: information and support.

5.9 Customer interaction and monitoring. We may monitor patterns of play to identify signs of problem gambling. If we have concerns about your gambling behaviour, we may contact you, offer additional support, or, where appropriate, restrict or exclude your account in line with UK Gambling Commission social responsibility requirements.

6. Anti‑money‑laundering and compliance

6.1 General obligations. LolaJack Casino complies with all applicable anti‑money‑laundering, counter‑terrorism‑financing, and fraud‑prevention laws and regulations. We are required to verify the identity of our customers and to monitor transactions for suspicious activity.

6.2 Source of funds and affordability. We may carry out checks on the source of your funds and on whether your gambling activity is affordable given your financial circumstances. You agree to provide any information reasonably requested to support these checks, including proof of income or bank statements.

6.3 Suspicious activity reporting. If we detect any suspicious pattern of deposits, withdrawals, or gameplay, we may:

suspend your account;.
restrict your ability to deposit or withdraw;.
report the activity to the relevant authorities.

6.4 Use of third‑party verification. We may use external identity‑verification and fraud‑prevention services to confirm your identity and location and to comply with regulatory requirements. These services may collect and process your personal data in accordance with applicable data‑protection laws.

6.5 Prohibited activity. You must not use LolaJack Casino for any illegal purpose, including:

transmitting or laundering proceeds of crime;.
financing terrorism or other unlawful activities;.
engaging in fraud or collusion with other players.

Any such activity will result in immediate account closure and may be reported to the relevant authorities.

7. Games, fairness, and technical rules

7.1 Fairness and integrity. All games offered at LolaJack Casino are operated in a fair and transparent manner and are subject to independent testing and certification where required by regulation. Random Number Generators (RNGs) are used to ensure that outcomes are random and not rigged.

7.2 Game rules. Each game has its own set of rules and paytables, which are accessible within the game or on the relevant help page. You are responsible for understanding the rules of any game you choose to play.

7.3 Technical issues. In the event of a technical failure that prevents you from accessing your account or completing a transaction, we will make reasonable efforts to restore service. If a technical issue affects the outcome of a game or a transaction, we may:

cancel the affected game or bet;.
refund your stake;.
credit your account with the correct amount, if applicable.

7.4 Disputes over game outcomes. Where a dispute arises over the outcome of a game, we will investigate by reviewing server logs, game records, and any available evidence. Our decision, made in good faith and in accordance with applicable regulatory standards, will be final.

8. Dispute resolution, complaints, and legal jurisdiction

8.1 Raising complaints. If you have a complaint about LolaJack Casino’s services, terms, or any aspect of your experience, you must first contact us via email at [email protected]. Provide as much detail as possible, including dates, amounts, and screenshots if relevant.

8.2 Internal investigation. We aim to acknowledge your complaint promptly and to investigate it fairly and thoroughly. Where possible, we will provide you with a written response within a reasonable timeframe, typically within a few business days.

8.3 External dispute resolution. If you are not satisfied with our internal handling of your complaint, you may refer the matter to an independent dispute‑resolution service approved by the UK Gambling Commission. Details of the relevant service will be provided in our response to your complaint.

8.4 Legal jurisdiction. These Terms and Conditions are governed by the laws of England and Wales. Any legal action arising from these terms or your use of LolaJack Casino will be brought in the courts of England and Wales, unless local law requires otherwise.

8.5 Limitation of liability. To the extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising from your use of LolaJack Casino, including any loss of profits, data, or business opportunities. Our total liability to you in respect of any claim arising from these terms will be limited to the total amount of money you have deposited into your account over the previous 12 months, or £100, whichever is higher.

9. Amendments, termination, and general provisions

9.1 Changes to these terms. We reserve the right to amend these Terms and Conditions at any time. When material changes are made, we will notify you via email or by posting a notice on the website. By continuing to use LolaJack Casino after such notice, you agree to be bound by the updated terms.

9.2 Termination by you. You may terminate your relationship with LolaJack Casino at any time by closing your account in accordance with the procedures described above.

9.3 Termination by us. We may suspend or terminate your account and these terms at any time, for any reason, as permitted by law and regulation. If we terminate your account, we will still be required to return any genuine funds due to you, subject to applicable regulatory and security checks.

9.4 Severability. If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

9.5 Entire agreement. These Terms and Conditions, together with our Privacy Policy and any specific promotion or bonus terms, constitute the entire agreement between you and LolaJack Casino regarding your use of our services. Any other terms or representations not expressly stated in these documents are not binding.

9.6 Contact information. For any questions or support regarding these Terms and Conditions, you may contact us at [email protected]. We will respond as promptly as possible and will endeavour to resolve any issues in a fair and transparent manner.