Privacy Policy

Last updated: 26 April 2026.

This Privacy Policy explains how LolaJack Casino (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you visit or use lolajackcasino.co. It applies to players and visitors located in the United Kingdom and is intended to meet the requirements of UK data protection law, including the UK GDPR and the Data Protection Act 2018.

By using our website or opening an account, you acknowledge that you have read this Privacy Policy. You must be 18+ to use our gambling services, and we encourage all customers to gamble responsibly.sportsboom.

Who we are

LolaJack Casino is the data controller for the personal data collected through lolajackcasino.co, meaning we determine why and how your personal data is processed. If you have questions about this Privacy Policy or how we handle your information, you can contact us at [email protected].

For data protection matters, we act in line with the UK GDPR, the Data Protection Act 2018, and guidance from the UK Information Commissioner’s Office (ICO).

Information we collect

We may collect the following categories of personal data:

Identity data, such as your name, date of birth, and username.
Contact data, such as your email address, telephone number, and residential address.
Verification data, such as identity documents, proof of address, and age-verification details.
Account data, such as login credentials, preferences, and communication settings.
Financial data, such as deposit and withdrawal information, payment method details, and transaction history.
Technical data, such as IP address, device identifiers, browser type, operating system, and session data.
Usage data, such as pages viewed, betting activity, game play, time spent on the site, and interaction patterns.
Communication data, such as emails, live chat messages, complaints, and support requests.
Responsible gambling data, such as deposit limits, cooling-off selections, self-exclusion records, and risk indicators.

Where required, we may also collect information needed for affordability checks, fraud prevention, anti-money laundering controls, and player protection measures.fla.

How we use your data

We process personal data for the following purposes:

To create and manage your account.
To verify your identity and age.
To provide gambling services, process deposits and withdrawals, and manage balances.
To deliver customer support and handle enquiries.
To comply with legal and regulatory obligations.
To detect and prevent fraud, money laundering, bonus abuse, and other unlawful activity.
To monitor responsible gambling behaviour and apply player-protection tools.
To improve our website, products, and user experience.
To send service messages and, where permitted, marketing communications.
To maintain security, troubleshoot issues, and prevent misuse of our platform.

We may also use your data to produce reports, analytics, and operational insights, but where possible we use aggregated or de-identified information.

Legal bases for processing

We process personal data only where we have a lawful basis under the UK GDPR. Depending on the circumstances, we rely on one or more of the following bases:

Contract, where processing is necessary to provide your account and gambling services.
Legal obligation, where we must process data to comply with UK gambling, anti-money laundering, tax, fraud, and record-keeping requirements.
Legitimate interests, where processing is necessary for security, platform improvement, fraud prevention, business administration, or responsible gambling safeguards, provided your rights do not override those interests.
Consent, where you have given us clear permission, for example for certain marketing or non-essential cookies.
Vital interests, in rare cases where processing is needed to protect someone’s life.
Public interest or substantial public interest, where applicable under UK law for safeguarding and compliance purposes. syrenis .

Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and similar technologies

We use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, measure performance, and improve security. Some cookies are essential for the site to function, while others are optional and require your consent.

You can manage cookies through your browser settings or through our cookie preferences tool, where available. If you disable certain cookies, some features may not work properly.

We may use analytics and security tools to understand site traffic, detect suspicious activity, and reduce fraud. Where legally required, we will only place non-essential cookies after obtaining your consent.

Payments and financial data

We may process payment-related information when you deposit or withdraw funds. Supported payment methods may include Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and bank transfer.

We use payment data to process transactions, confirm account ownership, prevent fraud, and meet our legal obligations. Depending on the payment method, we may share limited information with payment service providers, card processors, banks, and fraud-prevention partners.

We do not store more payment information than is necessary. In some cases, payment providers handle your card or wallet details directly, and we receive only transaction confirmations or partial identifiers.

Sharing your data

We may share personal data with trusted third parties where necessary for the purposes described in this policy. These may include:

Payment processors and financial institutions.
Identity verification and age-verification providers.
Fraud prevention, anti-money laundering, and risk-screening partners.
Game software providers and platform service providers.
IT hosting, security, analytics, and support providers.
Marketing service providers, where permitted by law.
Regulators, law enforcement, courts, and other authorities when required.
Professional advisers, auditors, and insurers.

We only share the minimum data needed for the relevant purpose, and we require appropriate safeguards from third parties that process data on our behalf.

International transfers

Some of our service providers may process data outside the United Kingdom. When this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum, adequacy regulations, or equivalent protective measures approved under applicable law.

Where a transfer is required, we take reasonable steps to ensure your data receives a level of protection that is substantially similar to that required in the UK.

Data retention

We keep personal data only for as long as necessary to meet the purposes for which it was collected, including legal, accounting, tax, regulatory, anti-money laundering, and dispute-resolution requirements.

Retention periods may vary depending on the data type and the reason it is held. For example, identity records, transaction records, and responsible gambling records may need to be retained for longer periods because of gambling compliance obligations. When data is no longer required, we securely delete, anonymise, or archive it.

Your rights

Under the UK GDPR, you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete information.
Request erasure of your data in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Challenge automated decisions in certain circumstances.

These rights are not absolute. In a gambling environment, certain requests may be limited where we must retain or process data to comply with legal duties, protect minors, prevent fraud, detect abuse, or meet regulatory requirements.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

Marketing preferences

If you opt in to receive marketing, we may send you offers, updates, and promotions by email or other channels where permitted by law. Marketing communications may include information about bonuses, tournaments, new games, and responsible play features.

You can opt out at any time by using the unsubscribe link in our emails or by contacting [email protected]. Even if you opt out of marketing, we may still send service messages related to your account, security, or legal obligations.

Responsible gambling

We are committed to safer gambling and support responsible play. Gambling should always be entertainment, not a way to solve financial problems or chase losses.

We may use your data to identify signs of harm, apply protective interventions, and provide access to safer gambling tools such as:

Deposit limits.
Loss limits.
Session limits.
Cooling-off periods.
Reality checks.
Self-exclusion.
Account closure requests.

If you choose to self-exclude, we will take steps to prevent you from opening or using an account during the exclusion period. UK players should also use GamStop, the national self-exclusion scheme for UK-licensed gambling sites.

If gambling is causing concern, you can contact GamCare on 0808 8020 133 or visit BeGambleAware for support. GamStop is available for self-exclusion, and we encourage all customers to use these tools where needed.gamcare.

Age verification

Our services are only available to people aged 18 or over. We use age-verification checks to prevent minors from accessing our services and may request documentation to confirm your age and identity.

If we discover that someone under 18 has provided personal data or opened an account, we will take appropriate steps, which may include account closure, deletion where legally possible, and reporting where required by law.sportsboom.co.

Security

We use technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, monitoring tools, secure storage, staff training, and incident-response procedures.

No online system is completely secure. However, we review and update our safeguards regularly to reduce risk and to keep pace with evolving threats.

Complaints and regulator

If you have a data protection concern, please contact us first at [email protected] so we can try to resolve it.

If you are unhappy with our response, you may complain to the UK Information Commissioner’s Office (ICO), which oversees data protection compliance in the UK. If your concern relates to gambling conduct or licensing matters, the relevant regulator is the UK Gambling Commission (UKGC).

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data-handling practices. Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of lolajackcasino.co after changes are posted means you accept the updated version, where permitted by law.