Privacy Policy

Last Updated: April 27, 2026.

LolaJack Casino (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website at lolajackcasino.co. We operate in compliance with Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Quebec Act Respecting the Protection of Personal Information in the Private Sector. By accessing or using our services, you consent to the data practices described in this policy.

Information We Collect

To provide you with a premium gaming experience, including account management, payment processing, and regulatory compliance, we collect several categories of information. This includes personal identifiers such as your name, email address, residential address, date of birth, and telephone number. We also collect financial information, such as transaction history and payment details related to your use of Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency wallets.

Furthermore, we automatically collect technical data when you visit our platform, including your IP address, browser type, device information, and navigation patterns via cookies and similar tracking technologies. We may also collect information provided during customer support interactions or when you participate in promotions. Please note that for your security, we may require verification documentation, such as government-issued identification, to confirm your identity and age, ensuring we adhere to responsible gambling standards across all Canadian provinces.

How We Use Your Information

Your information is processed to facilitate the core functions of the casino and to improve our service offerings. We use your data to manage your user account, process deposits and withdrawals — whether you are dealing in loonies, toonies, or larger amounts — and to provide customer support. Additionally, we use your information to prevent fraud, comply with anti-money laundering (AML) regulations, and uphold our obligations to gaming regulators such as iGaming Ontario (AGCO) or relevant provincial bodies.

We may also use your contact information to send you updates about your account, security notices, and, with your explicit consent, promotional materials regarding our match bonuses, free spins, and other offers. We analyze user behavior to optimize our platform’s functionality, ensuring that our interface is intuitive and secure for all users. We do not use your personal data for purposes other than those specified at the time of collection or as required by law.

Disclosure of Personal Information

We do not sell your personal information to third parties. We may, however, share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential and secure. This includes payment processors (such as those facilitating Interac transactions), identity verification services, and marketing partners.

In certain circumstances, we may be required by law to disclose your information to regulatory authorities or law enforcement agencies. This includes instances where we must report suspicious activity to comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act or to satisfy the requirements of provincial regulators. If LolaJack Casino undergoes a business transition, such as a merger or acquisition, your personal information may be transferred as part of that transaction, subject to the privacy protections described herein.

Data Security and Retention

Protecting your data is our highest priority. We implement robust physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We utilize industry-standard encryption protocols (SSL/TLS) for data transmission and maintain secure, monitored databases for data storage. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your information is no longer needed, it is securely deleted or anonymized in accordance with our data retention schedule. If you choose to close your account, we may retain certain records for a period required by regulatory standards, including those enforced by provincial gaming authorities.

Your Privacy Rights

You have specific rights regarding your personal information under Canadian privacy laws. You may request access to the personal data we hold about you, request the correction of inaccurate or incomplete information, or, in certain circumstances, request the deletion of your data. You also have the right to withdraw your consent to the processing of your data for promotional purposes at any time by updating your account preferences or contacting our support team.

For residents of Quebec, specific provisions of the Act Respecting the Protection of Personal Information in the Private Sector apply, including the right to data portability and the right to object to automated decision-making. To exercise any of these rights, or if you have questions regarding your data, please contact us at [email protected]. We will respond to all legitimate requests within the timeframe mandated by applicable provincial or federal law.

Responsible Gambling and Privacy

Our commitment to privacy extends to our responsible gambling initiatives. If you require assistance or believe you may have a gambling problem, we encourage you to reach out to professional support organizations. In Ontario, you may contact ConnexOntario at 1-866-531-2600. For broader assistance, the Problem Gambling Helpline is available at 1-888-230-3506. We process any data related to your participation in self-exclusion programs with the highest degree of confidentiality and ensure that this information is used solely to support your well-being and regulatory requirements.

Cookies and Tracking

LolaJack Casino uses cookies to enhance your browsing experience, remember your preferences, and track site usage. Cookies are small data files placed on your device that allow us to provide a personalized service. You have the ability to manage your cookie preferences through your web browser settings. Please note that disabling cookies may affect the functionality of certain site features, such as maintaining your login session or remembering your preferred payment method. We also use analytics tools to understand how players engage with our platform, ensuring we can provide the best possible experience, whether you are playing a quick game or aiming for a big win.

International Data Transfers

While LolaJack Casino is designed for the Canadian market, our technical infrastructure may involve servers located outside of your province or Canada. By using our platform, you acknowledge that your personal information may be transferred to and processed in these jurisdictions. We take appropriate measures, including contractual obligations, to ensure that your personal information remains protected in accordance with this policy, regardless of where it is processed.

Children and Minors

Our services are strictly intended for individuals who have reached the age of majority in their province of residence and are at least 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under the legal gambling age, we will take immediate steps to delete that information. We employ rigorous age-verification processes to prevent underage access to our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technological advancements, or legal requirements. When we make material changes, we will notify you through our website or via email. We encourage you to review this page periodically to stay informed about how we are protecting your data. Your continued use of the LolaJack Casino platform after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated privacy support team. You can contact us directly at [email protected]. We are here to assist you with any inquiries you may have, ensuring your experience at LolaJack Casino remains secure, transparent, and enjoyable.